Family Works Regional Conference 2017
Workshop: Working with Cultural Diversity
by Sue Lim, eCALD National Programme Manager – WDHB
When: 3:15PM – 4:30PM, Tuesday 18th July 2017 Room: Delightful Lady Foyer
Aim: To introduce participants to ways that you can interact in a culturally competent manner with culturally diverse population.
Cultural competence refers to an ability to communicate and interact effectively with people from cultural backgrounds different to one’s own. It is not just about knowing another person’s culture, it is about understanding how cultural differences impact on the patient/client – health professional relationship and being able to adjust your behaviour to accommodate these differences for the best patient outcomes.
Sue Lim, is the eCALD® National Programme Manager is currently leading the eCALD® national programme of work funded by the Ministry of Health. Sue provided leadership and contribution to the development of Waitemata DHB’s Asian Health Services between 2000 and 2015. During this time she developed a range of Asian-specific culture and language services, and interpreting services. Additionally she is the founder and concept designer of the eCALD® programme and have produced a number cross-cultural courses and resources and publications, which are available on www.eCALD.com. Her commitment to the wider Asian community with ongoing development of Asian resources and information has seen her receiving a Queen’s Service Medal in 2013. She has also received numerous Health Excellence Awards from Waitemata DHB, and an Award for Outstanding Contribution towards the Health & Wellbeing of Asian Communities in NZ by the Centre for Asian & Ethnic Minority Research.